GeoData Location fields in JSM

Owned by Viktor Wolf
Sept 01, 2024
1 min read

To display location fields on your JSM Customer portal, you first need to create GeoData Location custom fields, and then add them to your desired Issue types.

To add your custom fields, go to your service project’s Project settings page. From there, you have two options:

  1. Go to Request types and select the request type you want to add your field to. Click the Issue view tab. Find your custom field and drag it into one of the sections of the Request form. Save your changes. This method allows you to add your field to the Request type’s Issue type and choose its behavior in the Issue view at the same time.

  2. Go to Issue types and select the issue type you want to add your field to. In the top right select Fields. At the bottom of the table, use the Select Field select box to find and add your field.

After following one of the methods above, your custom field should be shown on the chosen Request type on the Customer portal.

In order to stop showing the field, you will need to go to Issue types and click Remove next to the field. Only removing it from a Request type is not sufficient.